Frequently Asked Questions (FAQ)

General Questions

Q: What services does Joint Pixels offer?
A: We specialize in high-quality real estate media, including photography, videography, drone footage, 3D tours, and marketing content for residential, commercial, and luxury properties. We also provide media services for builders, interior designers, hotels, and businesses seeking polished visual content.

Q: Where do you operate?
A: We operate internationally, with experience capturing properties and projects across the U.S. and abroad. Our founder’s background spans Texas, Minnesota, Georgia, and Hong Kong, giving us a global perspective on creative media.

Q: How do I book a session?
A: Booking is easy! Select your desired service through our [Booking Page], choose a time that works for you, and fill out a brief property or project form to provide details. We’ll follow up to confirm and discuss your vision.

Photography & Videography

Q: What types of properties do you photograph?
A: We photograph all types of properties—from single-family homes to luxury estates, commercial buildings, and developments in progress. Our focus is on capturing the unique character and value of each space.

Q: Do you offer interior and exterior photography?
A: Yes! Our team is skilled in both interior and exterior photography, including twilight and aerial shots, ensuring your property stands out from every angle.

Q: Can you handle multiple properties in one day?
A: Absolutely. We’re equipped to manage multiple appointments and large-scale projects efficiently, ensuring consistent quality across all shoots.

Drone & Aerial Media

Q: Are you licensed for drone operations?
A: Yes, we are FAA Part 107 licensed, allowing us to safely capture aerial footage for properties, commercial projects, and land.

Q: What types of aerial shots can you provide?
A: From sweeping landscape shots and property overviews to cinematic promotional videos, we tailor our drone services to enhance your property’s marketing appeal.

Luxury & Marketing Content

Q: Do you provide marketing videos for realtors or businesses?
A: Yes, we create high-end marketing content including property commercials, agent branding videos, client testimonials, and promotional content for corporate clients.

Q: Can you handle special requests or unique projects?
A: Absolutely. We thrive on creativity and can customize media services to fit unique property features, brand aesthetics, or promotional campaigns.

Technical & Turnaround

Q: How long does it take to receive media after a shoot?
A: Standard turnaround for photos is 24 hours, and for videos, it’s typically 24-72 hours, depending on project scope. Expedited options are available upon request and some may be longer depending on size of project.

Q: What formats will I receive my media in?
A: We provide high-resolution digital files suitable for MLS listings, marketing campaigns, social media, and print materials. Video files are delivered in professional formats optimized for online and broadcast use.

Payment & Policies

Q: What are your payment terms?
A: Payment is due upon delivery for standard projects. For large-scale or multi-day projects, we can arrange a custom payment schedule.

Q: Do you offer refunds or reshoots?
A: While we aim for perfection in every project, reshoots can be arranged in cases where quality expectations are not met, depending on project conditions and timing.